FAQ’s

What is the closet international and domestic airport to the Niseko Resort Area?

The closest international airport to the Niseko Resort Area is New Chitose International Airport (CTS) also referred to as Sapporo Chitose (CTS). The airport is located in Chitose city which is 36km south east of Sapporo city and 115km east of the Niseko Resort Area.

Where is Niseko?

Niseko is in the northern island of Japan Hokkaido. It is approx 2 hours flight from Tokyo or Osaka the airport you have to fly into is Chitose(Sapporo) Airport.

How long and how do I get from the Airport in Sapporo?

There are buses which connect from the New Chitose airport in Sapporo to Niseko. Freeride Lodge . The bus is approx 2.5 hour from the airport to Niseko. Otherwise you can book your own train and it takes about the same time.

How do I get from the bus depot or train station to Freeride Lodge?

Freeride Lodge provides free transfers on your arrival and departure. We pick up and drop off from the Hilton Niseko Village for bus arrival and the Niseko Town train station for train arrivals. Please inform us at least 7 days prior of you arrival time so we can arrange the pickup.

How far is the lodge from the closest ski lifts?

Freeride Lodge is about a 5 minute walk to the closest lift. You can also get a NUS bus which has a stop virtually in front of the lodge or we provide a free first tracks shuttle bus every morning to the Niseko Village gondola from 8-9 am.

How far is Freeride Lodge from Hirafu?

Freeride Lodge is located in Niseko Village about 5 kms from Hirafu. 10 minutes on local bus.

Does the lodge have a Bar?

Yes. We have a restaurant and bar The Mexican Mule Restaurant and Cantina serving the best mexican in Niseko. Open 7 nights a week form 5:00 pm

Can I bring my own drinks and food to the lodge?

Yes, but please refrain from bringing these into the bar and restaurant area. Refrain from eating in the bedrooms, there is a guest lounge area where you can do this. We have a kettle and  microwave for guest to use and small fridge with limited space.

Where is the closest bus stop?

Bus stops are located 20 meters from the lodge front door and operate from 8 am till 1 am. Higashiyama Pension Village stop is the closest stop.

How do we get around once we are there?

There are local buses called the NUS bus and they are free throughout the Niseko united ski area if you purchase and all mountain pass. Otherwise they range from 200 yen to 500yen. They operate from 8.00am till 12am. There is also Hilton buses operating till 1.00 am from Hirafu to Niseko Village. The other option is to get taxis, or hire a car. If you Hire a car you need an international drivers licence.

Are there restaurants in Niseko Village?

Niseko Village has a few restaurants in walking distance from the lodge. Our newly opened  restaurant and bar The Mexican Mule offers a great place to go for Après and also has an extensive mexican menu. The Hilton Hotel is located in the Village with a variety of bars and restaurants.this is now accessable via a glas bottom goldola departing form teh greenleaf a short 5 minute walk form the lodge. Pritivo Restaurant is also in walking distance and offers a great buffet lunch and dinner options as well focusing on local produce. Black Diamond  also has a small restuarnt offer Japanese and western food.  A number of restaurants in Niseko town provide free transfers to and from your accommodation; this is a great way to experience some great local food and culture away from the main tourist hub of Hirafu.

Can we cook our own food at the lodge?

No cooking facilities are provided, we have tea and coffee and a microwave

Is breakfast provided in the rate?

We provide a hot cooked western style breakfast every morning as well as a continental selection all included in the rate.

Do you have ensuite rooms?

No, the lodge has share bathrooms, which have bath and shower and separate male and female toilets these are shared between 9 bedrooms. We have one studio room which has its own bathroom and kitchenette. 

Are there onsens nearby?

The closest onsen is located a t the Hilton 2 minutes on the Bus. There is also the Yumagari bus which does the circuit of the onsens and operates till 9.00pm. you can also get a Yumagari pass which is great value  and offer 3 onsens for 1200 yen it can be purchased at most onsens .

Money?

Niseko is cash based society, so it pays to get money out at the airport as you will find that most small restaurant, bars  only accept cash. There is one ATM in Hirafu in the Shiki building, another at the Hilton. Also one in Nearby Niseko town or Kutchan.There is also a currency exchange machine in Seicomart in Hirafu.

Is Niseko Village connected by the lift system to the entire Niseko United ski Area?

Yes it is. The impressive lift system services all of the Niseko United Ski Area.We also have some of the quickest access to the steepest fall lines in Niseko Gate 11!

Is there Night skiing?

Niseko is renowned world wide as having one of the largest night ski areas in the world. A truly amazing experience which gives real value for your money when you purchase a lift ticket as you can be skiing or riding for 12 hours a day.

Can we hire Skis and snowboards, or telemark?

There are a variety of Hire places in the area . Hiring gear is easy and you can do this once you arrive most of the services offer a pick up form the lodge to get your gear. We use Rhythm Japan, they also provide pick up and drop off service to the lodge when you hire through them . Use this link to make your booking 

http://rentals.skihirejapan.com/?r=lr37vs6665

 

Can I get my luggage couriered from Tokyo or Osaka Airport to my Hotel in Niseko?

Yes you can and it is a great idea if you are staying a few nights in the city. You can forward your ski gear with this company http://www.japan-guide.com/e/e2278.html  at most airports or major hotels to the door of your next hotel.

I can’t get a direct flight to Sapporo Chitose (CTS), what other options are there?

Most people arrive in Japan via one of the two main international airports, Tokyo Narita (NRT) or Osaka Kansai (KIX). Most major airlines such as Qantas, Singapore Airlines, JAL and budget carriers such as Jetstar have regular flights to Tokyo and Osaka. From there you can easily get a domestic flight with Jetstar, AirDo, Skymark, Peach or any of the major airlines to CTS.

How do I get to the Niseko Resort Area from Sapporo Chitose (CTS) Airport?

The most convenient way is via bus transfer. The journey will take between 2.5 hours and 3.5 hours depending on road conditions.   Please get the bus to the Hilton Niseko Village stop.

Other options are JR train or private transfers.

 

Below are links to book your bus online:

Hokkaido Access Network 

IXSM Travel 

Good Sports

Niseko United

JR Hokkaido Railway Company 

 

Goodsports Whiteliner, as well as Resortliner which can be booked in English through www.Niseko.cc (along with a couple other transport options) For late night departures.

What options are available for late flight arrivals or early flight departures?

If your plane arrives after 8:40pm your choices are private transfer, car rental or to stay in Sapporo city or Chitose city for the night. The last bus departs the airport at 21:30.

If your plane departs before 11:45am it is possible to catch a train to the airport. The earliest train departs Kutchan station at 5:22am and arrives at the airport around 8:30am. (You will have to take a taxi from the Niseko Village Area to Kutchan Station.)

Skybus has a private transfer option to the airport. 

Staying a night in Sapporo city or Chitose city and taking the train to the airport in the morning is also an option. From downtown Sapporo city to Chitose airport the fastest and least expensive way to get there is by train. The cost is 1,040yen for adults. The earliest train departing Sapporo station to Chitose airport is at 6:00 am, arriving at the airport at 6:48am. This will leave you enough time to check in comfortably for domestic flights departing as early as 7:30am.

Can I ski at Niseko Moiwa on a Niseko United All Mountain Pass?

Despite Niseko Moiwa’s proximity to the Niseko United Resort a separate lift ticket is required to ski at Niseko Moiwa.But you can access Moiwa from the bowls at Annupuri and though a track form the piste at Annupuri through to Moiwa. ONce there you can buy a points pass and jsut use it as you use the lifts.

Where can I ski on a Niseko United All Mountain Pass?

The Niseko United All Mountain Pass can be used at Niseko Annupuri, Niseko Village (formerly Higashiyama) Niseko Grand Hirafu and Hanazono.  For more information and lift ticket prices please visit the Niseko United website.

When to Visit Niseko Ski Resort?

Early season Dec 12 to Dec 19

The Good - No crowds, cheap accommodation and plenty of availability. Night skiing and the free village shuttle bus begin operating during this time.

The Not So Good –Limited off-piste skiing.

A wide selection of accommodation is available at rates lower than Peak Season rates. Places start to fill up for dates around Dec 15 onwards.

Weather & Snow Information

The backcountry gates will not yet be open and off-piste skiing will still be limited on the lower mountain. Large snowfalls can rapidly change the conditions. Night skiing is available from Dec 14th.

Temperatures average - 3°C.

Crowd Information

There are no crowds at this time.

Reservations for restaurants are typically not needed.

When is High season?

20 December to 29th Feb

The Good – Excellent snow conditions. Lots of dry powder. Awesome night skiing. Nightlife has a good party atmosphere.

The Not So Good – Highest prices for accommodation. Christmas/New Year and Chinese New Year can book out early. The coldest time of the year.

Highest prices for accommodation. Christmas/New Year and Chinese New Year book out early.

When to book?

6 months to 1 year in advance. Peak periods book out so don’t expect much in the way of last minute deals.

What is the snow and temperatures like?

Mid December through March is typically the snowiest season, with the best snow in late December, January and February. Niseko receives an average of 14 meters of snow per season with most of it coming during this time. There is excellent powder skiing during this time.

Temperatures range between - 2°C and - 11°C in the village and -15°C and -25°C at the peak

When are the busiest times?

The busiest times are during the two weeks around Christmas and New Year. The other busy time is during the Chinese New Year.

While the town is crowded during this time of year, and restaurant reservations are a good idea, the peak time of year can be a great time to visit just for the sheer energy of the town and great skiing conditions.

What is some Secret tips?

Here’s a nice little secret … there can be some incredible skiing in March. Sunnier days, fewer crowds and great deals on accommodation, lift passes and ski rentals make it an ideal time to visit Niseko.

Try the night skiing. Many people come to Niseko but fail to experience the thrill of night skiing. Visibility is surprisingly very good even on stormy nights. Dress up warmly though.

Hire a guide to show you the best of what Niseko has to offer. You can choose from in mountain tours to full back country tours get out and discover what this area has to offer

What other activities are available in the Niseko Resort Area if I don’t want to go skiing?

Niseko’s main attraction in winter is the snow.  Most non-skiing activities revolve around snow including snowmobiling, snow shoeing, horse riding and dog sledding cooking classes and cultural activities.  For shopping you will have to travel outside the resort area to either Otaru city or Sapporo city. Just going and checking out the supermarket can be an interesting day out as well. Trains run frequently from Kutchan station and Niseko town station to Otaru and Sapporo cities.

Are there international ATM’s?

There is an ATM located in Shiki in Hirafu near the main bus stop at the intersection(near siecomart)  .Other  ATM’s are located at the main post office in Kutchan , 7/11 convenience store near Coop supermarket in Kutchan (12km's from Niseko Village).In Niseko  Village the Hilton has an ATM’s which accept international cards.

Do restaurants and shops accept credit cards or travellers cheques?

Most bars and restaurants in the Niseko Ski resort do NOT accept credit cards or travellers cheques.  Restaurants that do accept credit cards may charge an extra service fee. Ski rental and ski goods stores accept credit cards and lift tickets can be purchased by credit card.

What kind of restaurants are in Niseko?

With around 200 places to dine at in the Niseko area there is no shortage of options.  From traditional Japanese to Western style and from fine dining to burger and chips to food vans, there is something to suit all tastes. Freeride Lodge has The Mexican Mule restuarant and Cantina on site.

Do I need to make reservations for restaurants in Hirafu, Niseko?

During the peak periods of Christmas/New Year and Chinese New Year it is recommended to make reservations. Most restaurants have English speaking staff. Outside of these times you generally only need to make a reservation if you have a large group or want to dine at a popular restaurant.

Do I need to tip in the Niseko Ski Resort?

Tipping is not customary in Japan and you should not leave a tip at your restaurant table as the wait staff will probably think you forgot your change and will chase after you to return it.

Can I use my mobile phone in Niseko?

Most 3G phones will work however it is recommended that you check with your service provider before coming to Japan to see if your cell phone will work in Niseko.

Can I use a two way radio while skiing?

Australian and New Zealand UHF-CB/PRS radios are strictly prohibited in Japan as they use the same frequency as Japanese television and radio broadcasts. Possession or use of such radios is illegal and may lead to imprisonment or heavy fines.

Is it easy to get around Niseko speaking English only?

Generally it is very easy to get around speaking English only. Most signs and restaurant menus are in English.  Most Japanese have studied English at school but not many can speak it well. Simple written English is generally understood. There will be situations where English is not understood at all.  A simple phrase book and notebook and pen are quite useful to bring.

What's the average winter temperature around the village?

The average winter temperature in Hirafu Village is -2 °C. On the mountain temperatures can get as low as - 25°C with wind chill factor. Neck warmers and face masks during skiing are recommended.

I want to do a decent grocery shop, is there a big supermarket nearby?

Kutchan town is 12km from the Lodge and has 3 supermarkets. Local buses and night buses go frequently from the ski resort to Kutchan. Taxis are also available.

I want to buy some souvenirs, are there souvenir shops in town?

Yes, there are several souvenir shops with a large range of goods. The Japanese hotels in Hirafu also have souvenir shops. There are a few shops in the Niseko town area which have local crafts as well. If you do not have time for shopping and your main focus is getting fresh tracks you can always checkout www.arcticoriental.com for unique one of a kind designer cushions and soft furnishings made form up cycled Japanese Kimonos and Obis for that unforgettable gift.

I have a minor sprain or ache, am there an English speaking physio in Niseko?

Yes, Niseko Physio staff are Australian registered physiotherapists with extensive knowledge of winter sport strains and injuries.

Where can I check the Niseko Snow report and Niseko forecast?

The current Niseko snow forecast, snow depth and weather forecast can be found at snow-forecast.com.

Is there an App I can get for all info on Niseko?

Yes checkout http://www.niseko.com/nisekoapp/ for all the up to date info you will need.